Payment made for online purchase but did not received order confirmation and no reply from seller

davidp1333
Contributor
Contributor

Hi, advice needed. I have ordered an item online and payment made by credit card. I have received an email notification with a receipt number from PayPal Int since Apr30, 2021. However, I have not received any order confirmation nor delivery status from the seller, despite emails sent to their customer service. What can I do?

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@davidp1333 


You don't have Paypal buyer protection cover as a guest buyer but you can contact customer services and they may be able to assist you by reaching out to the seller for you.
So If you need help for a guest buyer transaction then you can;

1. Phone Paypal customer services and see if they will help you.
OR
2. Contact your card issuer for a chargeback.



Advice is voluntary.
Kudos / Solution appreciated.
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davidp1333
Contributor
Contributor

Thank you very much for your advice. 

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