We paid lot of amount (USD 40,000.00) to one company through various payments over last three years. They developed few websites for us. The websites are full of errors and when we report these errors to them the programmer generate lots more. It's been going from last two years. Even we gave them lot more work at the same time but they are not able to deliver this work.
We opened the dispute on the payments but they are now 6 months old. The claim status shows that the case is already closed. That's not fair. What should we do? Whom to contact? The company has refused to complete the work and demanding more money. We paid the settled amount already.