Paying to return fraudulently supplied items

[ducatiman996r]

I purchased an item from an online shop using my normal Paypal account.  The item supplied was nothing like the item purchased and I believe this to have been a deliberate fraudulent action.

I opened a dispute and Paypal contacted the seller who will make a full refund BUT  I have to return the goods at my cost.  Having to pay to return the goods in cases likle this is a disgrace!

I have explained to Paypal that the activity is fraudulent but it looks as though the company is still trading, still taking sales via both Paypal and major credit cards!

Why aren't these bogus companies closed down and their Paypal accounts closed???

[kernowlass]

@ducatiman996r 

In the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country.

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction .....
https://www.paypal.com/uk/webapps/mpp/refunded-returns

If you buy from a business in the UK then you can normally recover those return costs via the small claims court although most UK businesses would reimburse you anyway. (BUT if you choose to buy from a private or international seller you may not have that option).
You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.