I ordered items from a seller last week. PayPal/seller provided a USPS tracking number. The tracking number showed the items were delivered but I never received them. I tried to contact the seller and got no response. I filed a dispute with PayPal and the very next day PayPal closed the claim because the USPS tracking number showed delivered.
The rub here is that the seller created a fraudulent shipment to a different name and address in the same zip code to bypass PayPal's weak buyer protection system. I have the document trail from USPS showing the name and address associated with the tracking number. Since the case is already "closed" I have no way of contacting PayPal to provide this critical information. I reported fraudulent activity but am not confident there will be any resolution since they closed the first case so quickly.
What other options do I have to update/provide this information to PayPal....this is as clear a case of fraud if there ever was one and PayPal seems to weigh in on the side of scammers.