PayPal won’t give me a refund for an item I ordered over 6 months ago that I never received

cheynaholmes
New Community Member
I ordered an item in April 2020. I never received the item. I disputed the transaction. PayPal keeps asking the seller for more information. Why is it taking over 6 months for me to get my money back for an item I never received? Why do they keep asking the seller for more information?
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