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Good day @ElissaGuzman
Thanks for posting!
You are in the position to feel that way as I would feel the same if I were on your shoe.
Please understand that we will ultimately rely on the tracking number provided to make our final decision to a case. If the tracking shows that an item is delivered, the case will be awarded in the favor of the seller. Since, most of the shipping companies do not include the complete address in an online tracking information for security purposes, may I please suggest you to contact the shipping company to find the whereabouts of your parcel or to check if your street address is even on the address label. If the ship-to address is not yours, get it in writing from the shipping company and appeal your dispute along with this evidence.
Note: It is not necessary for the documents to provide the actual delivery address, rather confirmation it was not delivered to the buyer’s address as intended.
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