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PayPal transaction

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Kevcat
Contributor

PayPal transaction

Hi need help as I purchased an item and paid by PayPal, the money was sent to a different seller from the person who sold the item. Opened a dispute but PP came back as not an unauthorised payment. I cannot find any details of who the transaction went to. Have I lost my money as the original seller is asking to be paid
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Accepted Solutions
Kevcat
Contributor

Re: PayPal transaction

Thanks for the advice. Looks like I will have to contact bank, as you say only one dispute can be opened. Will be extra careful when using PayPal from now on.

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2 REPLIES 2
kernowlass
Esteemed Advisor

Re: PayPal transaction

@Kevcat 

 

A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction.

You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say what happened then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?


Advice is voluntary.
Kudos / Solution appreciated.
Kevcat
Contributor

Re: PayPal transaction

Thanks for the advice. Looks like I will have to contact bank, as you say only one dispute can be opened. Will be extra careful when using PayPal from now on.

View solution in original post