PayPal shut down my account but money still in it and unable to move

Robin649
Contributor
Contributor
PayPal with held my money for 180 days but they still haven’t given it back afterwards (was supposed to be back on 28th March 2020) I want to call a real number but there is none which work or chat to a real person but I keep getting auto messages. My account says it can no longer be used which I don’t mind but I just want the money out. I think the accounts banned but I need my money Someone please please help
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Robin649 


If you have been told your Paypal account has been permanently limited then Paypal holds any funds for 180 days as that is the same time frame that buyers have to open paypal disputes.

If no disputes are opened against you in 180 days then 'normally' you are allowed to withdraw the funds as long as you are over 18, the account is in your legal name and registered in the country where you reside.

Sometimes they confiscate funds under this policy.
https://www.paypal.com/us/webapps/mpp/ua/useragreement-full?locale.x=en_US#actions

Paypal also may request further documentation from you before you can withdraw those funds.

Your best bet is to wait until the phones are back up and running and then phone customer services so that you can speak to an agent.
Then they can help advise on how you can withdraw the funds if and when you are allowed to do so.


Advice is voluntary.
Kudos / Solution appreciated.
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