PayPal says unauthorized transaction was not unauthorized

[Benji_wu]

Paypal says unauthorized transaction was not unauthorized. I woke the on Friday to a notification on my phone that I had just sent 100 dollars from my checking account to someone in Australia who I didn't know. I immediately file an unauthorized transaction claim which Paypal quickly denied the next day. What Can I do?

[kernowlass]

@Benji_wu 

Contact customer services and appeal?

However they don't cover all unauthorised transactions if the IP address comes back as your device ie a saved password that someone accessed etc then you may be refused so read up on what they cover in  the user agreement first.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.