PayPal says my account is limited online but when I login to PayPal it doesn’t say it anywhere

Zerxal_
Contributor
Contributor

Hi,

 

I’m attempting to purchase with PayPal online using my PayPal balance. My account is fully verified - bank, credit card, passport - the whole shebang. Unfortunately, when trying to purchase online I’ve been getting an issue where PayPal says my account is temporarily limited, then the big blue button below saying return to seller. Weird thing is, when I login to my PayPal nowhere does it say my account is limited. I honestly have no idea what’s going on, could anybody help me?

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@Zerxal_ 

 

You need to contact customer services so that they can view your account for any issues.

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.

OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.





Advice is voluntary.
Kudos / Solution appreciated.
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Zerxal_
Contributor
Contributor

Still need help with this if anybody can assist.

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