PayPal response

bvajay13
Contributor
Contributor

I thought I may be one of a few that bought something, paid for it, and then couldn't get any response except a bogus tracking number.  Filed a claim with PayPal and in one day they denied my claim.  Now I have to mail a document to see what they based their denial on.  I sent a email from the company the seller used as a cover.  They were aware of this scam and the USPS even said it was a bad tracking number, yet my claim was denied...I thought (there you go thinking again) that PayPal was a safety net for buyers and sellers.  Guess I was confused.  

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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@bvajay13 

 


Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

Paypal would not be able to check every individual seller / merchant / company in over 200 countries worldwide that adds paypal to their website to accept payments.

So they give you 'some' buyer protection but the onus is on you to risk assess your transactions.

They do stop bad companies from using Paypal when enough claims start rolling in.
However as they are in China (mostly) then its easy for them to just start over with a new name, so stopping them does not really do anything.

The best thing is to not buy from them in the first place, to recognise them -

1. No return address on the returns policy. The site will look as if its in your country (where they despatch goods from) but they will ask for returns to go back to China (returns depot) at a shipping cost often more than the item is worth.
2. No contact telephone number. if you click on contact the most you will get is webmail or an email address.
3. Rarely company address information.
4. Great pictures of items at bargain prices that turn out to be tat.
5. Fake reviews.
6. Google and you can often see previous company names as they change them once enough claims roll in and Paypal stop them using their services and start over.
7. Send fake tracking numbers to win item non receipt of item claims.


APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.


Advice is voluntary.
Kudos / Solution appreciated.
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bvajay13
Contributor
Contributor

I realize the opportunities for scammers to use PayPal, but what I didn't like was their denial of my claim in one day even as I had info from the company they were using as their front and from USPS and a bad tracking number.  They even were to give ten days to appeal, but I could not get it in the system on day seven.  Seemed like I didn't get even a consideration of anykind...

 

thanks for the reply, as I got it fixed via the card company...the looked and saw the facts.

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bvajay13
Contributor
Contributor

...however,  PayPal still has denied my claim, even as I have sent an email from USPS stating their tracking number was not for me and was only a one ounce package.  It seems impossible to talk to someone in PayPal or even send them an email.  I have written letters requesting information, on the seller and how they made a decision in  favor of the seller.  The money ($113.85) is secondary to me now.  It is amazing to see the numbers of people that have been taken by these scammers and the support they receive from this company.  It is a time waster that should not happen.  

 

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