PayPal requesitng information I cannot possibly have access to

ValorSports
New Community Member

Account limitation has been imposed based on a pending transaction.

 

The transaction is one that has been made several times before with the same style of memo note attached to the recipient.

In this case: names and dates for customers that purchased items via an affiliate link. The transaction is simply paying out to the affiliate the sum of those totals.

 

PayPal has picked a random name of one of the customers listed in the memo note and is requesting their date of birth.

Clearly I do not have this information nor is it relevant to any security.

 

I have already attached a letter to this effect via the resolution centre and it was rejected on review and again, the D.O.B for a random customer was requested.

This is nonsensical and frustrating.

How can this be resolved?

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