I have recently sold an item on eBay but the buyer did not read the description properly and wanted to return it for a refund. We agreed to this but he says he returned the item via post, we have not received it back after 12 days and he has been refunded the money by PayPal already. We have been in contact lots of times with him but no joy, he says he didn’t keep the proof of return postage.
I have tried to put a claim in but PayPal will not allow this for some reason. I thought money was held by PayPal for a while just in case issues like this arose.