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I doubt the buyer saying fake would have anything to do with it.
In the event of an item received but not as described dispute it is always the sellers word against the buyers, as paypal never see the item then they make a judgement call.
Normally the buyer is awarded a refund BUT they have to return the item back to the seller before the refund is credited.
HOWEVER that is only as long as the seller RESPONDS to the paypal dispute in the time that the dispute / claim is open.
If the seller fails to respond to the dispute then the buyer keeps item and refund as the seller has not said which address he wants the item returned to etc.
That does not mean you can't offer the buyer shipping costs to return the item OR file a case in the small claims court for return of your item but unfortunately that has nothing to do with paypal.
Advice is voluntary.
Kudos / Solution appreciated.
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I doubt the buyer saying fake would have anything to do with it.
In the event of an item received but not as described dispute it is always the sellers word against the buyers, as paypal never see the item then they make a judgement call.
Normally the buyer is awarded a refund BUT they have to return the item back to the seller before the refund is credited.
HOWEVER that is only as long as the seller RESPONDS to the paypal dispute in the time that the dispute / claim is open.
If the seller fails to respond to the dispute then the buyer keeps item and refund as the seller has not said which address he wants the item returned to etc.
That does not mean you can't offer the buyer shipping costs to return the item OR file a case in the small claims court for return of your item but unfortunately that has nothing to do with paypal.
Advice is voluntary.
Kudos / Solution appreciated.
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