PayPal protection scheme with no account

[Poukh]

How do I open a claim if I had no PayPal account while buying? E.g. how unregistered users use PayPal protection scheme if buying by credit cards? Email says my transaction secured by PayPal, so how do I utilize this security please?

[kernowlass]

@Poukh 

You don't have Paypal buyer protection cover as a guest buyer but you can contact customer services and they may be able to assist you by reaching out to the seller for you.
So If you need help for a guest buyer transaction then you can;

1. Phone Paypal customer services and see if they will help you.
OR
2. Contact your card issuer for a chargeback.

[Poukh]

Thanks for your inputs, email confirmation clearly states transaction covered by PayPal buyer protection scheme, do you think it's fraud to attract more customers? Is there any direct email address I can use in PayPal? Thanks again

[kernowlass]

@Poukh 

Try reading paypal olivias reply on this post about a guest buyer transaction.

https://www.paypal-community.com/t5/Disputes-and-Limitations/Purchase-made-as-GUEST-not-using-PayPal...