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I purchased an antenna product advertised on facebook and used PayPal to pay for it. The seller listed a California address. I received the product that was shipped from California. It was a useless fake item. I went to the resolution center for help. Eventually PayPal responded indicating I could return the item but had to send it using a service that would track the package and require proof of delivery to the address listed in their data field. The address WAS IN CHINA! There is no way to send the product back to China that doesn't cost less than what I paid for the item itself. There is also no way to inform PayPal of this problem because of how their system is set up. So in effect PayPal is complicit in allowing this scam to continue. They profit from working with these false companies and do not have a way for PayPal customers to report this problem. I hope they read this and contact me because it is due to their system and policies that I cannot get my scam purchase reversed. Has this happened to you? If so please respond.
No, it was Strong Current Enterprises. However, I have seen the exact same product offered under a number of different company names.
If PayPal added a field in the reply process allowing your own text to the resolution process it would easily solve so many of these complaints and people would be so much happier using PayPal to pay for purchases. I googled "Strong Current Enterprises" and it returned a large number of complaint posts. Apparently businesses in China have figured out how to sell you crap product via domestic shipping then using the China return address to discourage or prevent returns. It is a loophole in the PayPal resolution process. Hopefully PayPal will address their flaw in the process and correct it.
One of the biggest scams on paypal would be this..
The buyer reported that the item they received wasn't as described to their credit card company..The credit card company puts that money back on their card immediately.Pay pal immediately goes into the sellers account and puts a hold on the money, which leaves your account in the negative.90% of the time the seller is never going to get that money back..Pay pal says they will try and get it, and it can take up to 3 months..Every time I have had this happen, it was 90 days or more before I was told what I already knew.They could not get it back..So the customer stole my items because they are not required to return them and they are laughing all the way to the bank..As a seller we have no protection what so ever..More and more people know about this scam and are ripping sellers off..How paypal and the credit card companies allow this is beyond me..It is fraud 100%..It is to the point I want to make a customer sign a legal document saying they will not do this if they buy my item..So, you need to call your credit card company and tell them the item was not as described, and they will put it back on your card..and guess what? you will NOT have to return it
Yeah, I had the same issue in December last year but I didn't really send the product back to China. They have a return address in Pacoima, CA where I sent the products back. There was a little wait but I eventually got refunded. I am not sure though if there is any updated process. I suggest you go to their website and look for their customer support email so you can ask where to send the product back for a refund. Hope it will be the same instance as mine. Good luck!
I had a transaction with the company about 2 months ago, the company seems legit for me because I have also some concerns with the product I have ordered with them. What I did was contact them through their customer service hotline provided in their website.
Just be patient because they have lot of calls due to large number of orders. Their customer rep is accommodating and helpful.
Hope all is well with yours.
Dealing with this right now. It is infuriating! Ordered name brand boots and got fake cheap knockoffs instead. Same BS back and forth and finally filed with PayPal. I even sent the seller a message saying that I would pay their quoted $6.99 shipping fee to return but they won't send me a prepaid return label. PayPal has done nothing but bolster and support this fraud company.