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Disputes
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Hi @Anonymous_User,
I'm sorry to hear about the unrecognized transactions. Are they showing on your PayPal account or just on your bank or card statement? If the transactions are showing in your PayPal account, please follow these steps to report them if you believe they are unauthorized. If the transactions are not showing on your PayPal account, please contact customer service to let them know that you believe your card has been used without authorization. They will be able to assist with tracking down the transaction and directing you in the next steps.
To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by PM on Facebook or DM on Twitter.
I hope this helps!
Olivia
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Hi @Anonymous_User,
Thank you for the update. It's important to note that if you made any guest payments where you entered your card number, they would appear on your card statement and not on your PayPal account. If there were any purchases that you made as a guest, the charges might be legitimate.
I'm glad that you have disputes open if the charges are not made by you. You should consider the card compromised if someone has used it without your permission, and remove it from your PayPal account.
I hope this helps!
Olivia
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