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PayPal not covering fraudulent activity of $5k

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New Community Member

PayPal not covering fraudulent activity of $5k

I opened my PayPal to find that I have a $4,916 negative balance in my paypal account. There were around 40 transactions both positive and negative for the same amount of $386 that somehow ended up giving my account this balance. I have sold small items on Depop for a couple months to help me out during the Quarantine but never have I sold anything over $40. Some of the transactions make it look like I've made transfers to a Chime credit card that I DON"T have nor did I ever open or have ever seen. the other transactions came from Cody Knacke, whose address shows a vacant lot in Long Beach. It's clear that I've been scammed and PayPal is not covering the fraud that has taken place on my account. I've changed all my passwords, requested new cards from the bank and I'm trying to appeal the decision. Paypal has given no options to talk to human being. How can I get PayPal to do the right thing here? I'm worried they will come after me for money that I don't owe and don't have. I've tried shutting down this mysterious CHime account but PayPal won't let me. 

1 REPLY 1
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Esteemed Advisor

Re: PayPal not covering fraudulent activity of $5k

@desertbeaver 


Paypal phones are mostly non operational since covid but sometimes you get lucky.
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.