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If you have been told your Paypal account has been permanently limited then Paypal holds any funds for 180 days as that is the same time frame that buyers have to open paypal disputes.
If no disputes are opened against you in 180 days then 'normally' you are allowed to withdraw the funds as long as you are over 18, the account is in your legal name and registered in the country where you reside.
And yes you could still get a dispute even if it was a family/friends payment as many scam sellers use that option to receive funds from buyers and buyers then file unauthorised claims or chargebacks to get their money back. Paypal has no way to know yours was a genuine gift payment.
Sometimes they confiscate funds under this policy.
Paypal also may request further documentation from you before you can withdraw those funds.
To be honest you may have a hard job getting the funds back AFTER 180 days if the account is not in your legal name and you can't prove with a legal document that the name on that document matches the name on your paypal account to prove its you.
Your best bet is to wait until the phones are back up and running and then phone customer services so that you can speak to an agent.
Then they can help advise on how you can withdraw the funds if and when you are allowed to do so. OR ........
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.