PayPal is rewarding scammers
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I'm an eBay seller, and buyer claimed that he received a different item on June. The case was resolved by eBay in our favor.
Then he tried his luck on PayPal, and "investigation" was going on for months and months without any progress.
Then on October, he suddenly changes his mind and says that the box was empty. PayPal sent us reminders to respond to this claim on October 05, 2018, and October 09, 2018. However because we receive a lot of emails from PayPal, the message was buried and we didn't notice. There also wasn't any messages regarding this on the main PayPal home page.
The case was closed in buyer's favor, because we didn't respond in time.
Seriously, this is some BS. Whatever happened to the "investigation"? How can you just reward the scammer without any actual investigation whatsoever, just because we didn't respond in time?
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Paypal case cannot stay open that long,are you sure ?
maybe it was closed and then he filed chargeback with his cc issuer and won.
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Well this is what it looks like:
So it took THREE MONTHS for "Under review", which basically nothing happened, then suddenly the buyer could somehow change the case, then just because we didn't respond in time in 7 days, the case closed in buyer's favor.
Where the F was the actual investigation PayPal!
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Seriously this is BS, it says
"Most claims are investigated within 10-14 days or less.
In some cases, it may take up to 30 days (or longer) to decide the outcome of a claim."
https://www.paypal.com/us/smarthelp/article/how-long-does-it-take-to-investigate-my-claim-faq1560
Why did it took THREE MONTHS PAYPAL??? And even then, it was never resolved? This case was already resolved by eBay in our favor!!!
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