PayPal denied my claim of a blatantly fraudulent transaction - now what?

[Felicia22]

I had the same problem and filed a dispute - PayPal looked into it and denied my claim. However this is clearly a fraudulent transaction. The delivery address is not even my address (the exact address listed is Denver, Colorado???), UPS says the sender is Amazon so could not tell me the details of the sender (I did not buy this from Amazon - I bought this from the same type of platform you are referring to, a copied site) and the fraudsters are still currently pulling the scam. I also could not get hold of the seller. Now that PayPal has denied this claim, it cannot be reopened and I can't get my money back. How is it possible that PayPal could approve such a blatantly fraudulent transaction and I have no way of appealing it or speaking to someone?

[sharpiemarker]

@Felicia22 

Default resolution (for seller) of Item Not Received claim is seller providing tracking/proof of delivery.

(For the first go around, bots don't delve in the tracking info thoroughly, only look for "delivered" status and city, state, zip.)

Default resolution (for buyer) of Significantly Not as Describe claim is return for a refund with proof of delivery.

Anything else, needs to be phoned in and reviewed although staff has been reduced with longer response time. Get official documentation of package being delivered to different address from courier fraud dept and appeal claim or provide it to the card issuer when invoking your credit card chargeback rights, if credit card was used. 

[russianfrank]

while my issue isn't the same--PayPal's arbitrary decision and no means of appeals is frustrating and just plain wrong!

My only recourse seems to be to never use them again and discourage everyone I know from using them also.

[sharpiemarker]

@russianfrank 

You can appeal but you have to call in. Yes, some rep will turn you down but you have to call again, with friendly communication, as frustrating as is, and persevere or dispute via credit card if that is how you paid.

[russianfrank]

Currently that does not seem to be an option.  They have no one answering that deals with appeals.