There was a purchase made on my eBay account on Wednesday without my knowledge. It was paid with my PayPal account. What is odd though is the delivery address is my home. After speaking to eBay customer service advisor, I contacted both the seller and Paypal about the situation. The seller agreed to cancel the transaction but it turned out that she couldn't do so because there was an ongoing claim on PayPal about this transaction. Next day, PayPal closed the case with a denial. I thought it didn't matter as the seller agreed to cancel the transaction and issue the full refund. However, despite the fact that the case is closed, the seller still couldn't cancel the transaction because of the PayPal claim. After three days of no luck, we decided to try another way that is, for me to initiate the return, but the system doesn't let me do so again, because of the PayPal claim. I can't even appeal to this decision because there is no such an option. The listing has 14 days return policy and most importantly, the seller agree to cancel the transaction and PayPal doesn't let us do anything so both of us are stuck. Please help!!
