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PayPal denied claim on defective product. Some buyer protection

Geodav
Contributor

PayPal denied claim on defective product. Some buyer protection

I received a inkjet cartridge that did not work when received.  It was returned but the vendor did not issue a full refund citing a restocking charge.  Unbelievable to be charged a restocking fee on a faulty item.  PayPal agreed with the vendor and refused the credit.  Not only did I  not get a full refund but I had to pay the return postage.

PayPal offers no buyer protection from what l see.