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PayPal denied and closed case with a bogus tracking number.
I purchased a kayak on FB, paid via PayPal. When the seller missed the delivery date and refused to respond to any correspondence I opened a dispute/case. Last Saturday morning I got a message from PayPal stating my case was closed because the seller provided a tracking number. I went to the post office and that tracking number went to a PO Box in my city but not associated with me. The package weighed 8 ounces! I have tried to work with PayPal but they refuse to reopen the case and right the wrong! I am unable to open a new case. Paypal doesn’t answer the phone, PayPal won’t acknowledge that I never got what I paid for. PayPal told me to try to resolve thru my bank, which I already tried but I had used my debt card, and the bank refuses to refund my money.
paypal has the absolute worse customer service, resolution center. How can they deny a claim when the tracking number is for a package that was 8 ounces????? How do I get my money back????
I never had an opportunity to escalate the claim, they just immediately closed the case when the seller provided a bogus tracking number! Someone please help me!