PayPal declined my dispute... can l appeal?

[pippa2000]

I purchased two iPhones in November 2017 from a business seller on EBay. They were listed as brand new and sealed. In March one of the phones stopped working so l contacted the seller who didn’t respond so l spoke with Apple as the phone was less than a year old. Apple advised me that the phones serial number was in fact registered to a completely different phone so l contacted EBay. They advised l pursued a claim through PayPal who opened a dispute. Today PayPal have declined to accept the claim. How can this be when the seller has clearly sold me a phone that is not a genuine new phone. Where do l go from here.

[kernowlass · Accepted solution]

@pippa2000

1. You can phone customer services and appeal it.

2. If you funded your paypal payment via a credit card you can contact your card issuer and see if they will chargeback for you.

3. Small claim court?

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.

When you get through don't select any options just hang on till you get transfered to an agent OR press '0' OR just say the word 'Agent' repeatedly.
Freephone from a UK landline or UK mobile number.

OR

have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.