The same thing happened to me. I sent a cousin some money to ship a gift to two other cousins that were getting married. I gave her their address. One of them has a Latinx name, and PayPal froze the transaction and asked for his birthdate. NOT the birthdate of the woman with the "Anglo" sounding name. I explained what the transaction was for, and that I didn't have nor thought that asking for his birthday was appropriate or necessary. Got the same email, that I needed to give his birthdate. I sent a note telling them this is racist and to cancel the transaction. We went back and forth with my cancellation request, each time they sent the same email asking for his birthdate. Each round takes several days, and they are already married now! I early on sent the money to my cousin via Zelle because I didn't know how long PayPal would take to resolve it. I am still fighting with them on it. This transaction was only for $25, and I doubt that I'll ever see the money again. Thankfully it isn't for more! I will try working with my bank next. Any other suggestions?
