PayPal closed my refund request when I could not provide tracking info for returning a download

gm34
New Community Member

Hello everyone,

Here's what happened:
1. I purchased some software from a seller, which turned out to be out of date and unusable.
2. After opening a dispute, the seller agreed to give me a full refund.
3. The PayPal system prompted me to enter tracking info, so the seller could verify the product was returned.
4. As the product was software, downloaded from a link the seller provided, return was impossible, and I mentioned this in the comment box.
5. PapPal denied my refund and closed the case without me being able to do anything.
6. There seem to be no options on my profile to do anything about this, and contacting PayPal for help does not seem to be available either.
7. Pretty annoyed!

Any help would be much appreciated.

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1 REPLY 1

Wad22
New Community Member
Purchased wrenches that were not as described seller agreed to refund my money but return address they sent me is all in a foreign language not able to download it to get tracking information
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