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PayPal closed a dispute when merchant gave fake tracking number

Stretch68
Contributor

PayPal closed a dispute when merchant gave fake tracking number

A merchant provided a fake tracking number but for a package delivered to a different person at a different address. PayPal accepted the tracking info and closed my dispute. How can I re-open the dispute? Why would PayPal not even bother to check that the tracking info lined up with my account?
1 REPLY 1
kernowlass
Esteemed Advisor

Re: PayPal closed a dispute when merchant gave fake tracking number

@Stretch68 

 

APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.


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Kudos / Solution appreciated.