PayPal claim decision

Greg1971
Member
Member

I ordered and received damaged item from Banggood. I opened and escaleted dispute via Paypal, but Paypal has replied that I have to return merchandise to Banggood to receive a refund. But shipping to China will be much more (38 EUR) than value of the product (15 EUR).

I dont agree with a Paypal decision and response to the claim and have no option to make a complain to Paypal.  What can I do? 

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Greg1971 

 

Paypal buyer protection can never be a 100% coverall, so in the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country.

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction .....
https://www.paypal.com/us/selfhelp/article/what-is-return-shipping-on-us-and-how-do-i-activate-it-fa... (country dependent).

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.




Advice is voluntary.
Kudos / Solution appreciated.
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