PayPal chooses to make it difficult

[KimLH]

I ordered a Lego set on 11/11/19 from a seller in China for $55. 1 month later I inquired, no response, therefore I opened a dispute. PayPay contacted the seller, 3 days later the seller provided shipping confirmation. 1.5 weeks later I received a 4” by 5” envelope with a 3” scrap piece of metal. I took pictures and submitted them to the resolution center, the seller offered me an $18 refund which I declined. 7 days later PayPal emailed, I’m to receive a full refund once I return the scrap piece of metal to China on my dime. I feel that PayPal should honor their buyer protection service. They have documentation, photos, and call logs. I’m out a Christmas gift, 40 days, and return shipping cost to China.

[sharpiemarker]

@KimLH 

But PayPal are honoring their purchase protection policy...you return for a refund if you received something Significantly not as described (SNAD), as messed up as your situation is. That's how PayPal resolves SNAD claims.

https://www.paypal.com/us/webapps/mpp/ua/useragreement-full?locale.x=en_US#purchase-protection

PayPal has a return shipping refund program for future purchases if this return is not eligible:

https://www.paypal.com/webapps/mpp/refunded-returns

If you are not satisfied with the outcome, you can forfeit the PayPal dispute altogether and file a credit card chargeback whose terms may be more broader than paypal's, if that is how you paid.