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PayPal cash plus

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Contributor

PayPal cash plus

I have given the proper verification to take the limitation off my account so I can access my money and not getting a resolution and today makes 6 days waiting. This is unacceptable and unprofessional considering the situation our country is going through. I have children and we need things. I am a single mother and have no help.

2 REPLIES 2
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PayPal Employee

Re: PayPal cash plus

Hi @deedunlap321 thank you for reaching out to PayPal Community Forum. I totally understand where you're coming from. This is the most difficult time for all of us. I know that you urgently need to access your money in order to provide the primary needs of your children. I have so much respect and admiration to all singlemom like you. I know that you'll do everything for your loving children. 🙂 To address your concern,if you've completed the steps to remove your limitation in the Resolution Center and your account is still limited, it means that we're still reviewing your information. Once our review is complete, we'll notify you. Please note that our specialists are unable to lift your limitation over the phone or via chat/messaging. Please check you email time to time. There's no specific timeframe as this is depending on the case. ***If this post or any other was helpful, you may enrich the community by giving kudos or accepting it as a solution.***Stay safe and take care.
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Contributor

Re: PayPal cash plus Account limitation

@deedunlap321 I feel your frustration, I've been using Paypal since 2018 an I have never had any problems. I used Paypal to get The Government Stimulus deposited into my account and everything was fine for about a week then a Permanent Account Limitation was put onto my account with the remainder of my money. An with all that's going on with this Cornavirus an struggling to pay bills an feed my children this is the last thing anyone needs its stress added on top of stress... An @bellah_24 My account has been limited since May 2020, I've sent countless messages an most was automated mainly due to the shutdown. The most recent email I received Was on July 6, 2020 from Paypal Account Review Department which stated My Account issue has been resolved. When I check my account it says the same thing (Account Limited) and when I go to resolve there's no case. Could you please inform me or shed some light as to what steps I need to take?