I have been using for a short time. I currently have $6390.00 in the account and it is headed to help someone who needs it and given to them by friends. The deposits were made at the beginning of the week and I tried to transfer and was informed that the account was CLOSED WITH NO EXPLANATION. That is not right. PayPal should not be allowed to hold onto anyone’s money and I think I deserve an explanation. Had I known how poor their customer service would be I would never have opened an account. How can I resolve.
I agree they do not close accounts but they sent me the standard note thatvI cannot use my PayPal ANYMORE without any explanation. And how can they tie up a few thousand dollars of money for up to 6 months. How can I get a message to them for an explanation. That money cannot be tied up without a justified reason. I need and deserve an answer
I'm actually in the same boat and just got an email today that says they closed it cause it breaks they're rules, and I don't see any part of the agreement that I broke.
If you have been told your Paypal account has been permanently limited then Paypal holds any funds for 180 days as that is the same time frame that buyers have to open paypal disputes.
If no disputes are opened against you in 180 days then 'normally' you are allowed to withdraw the funds as long as you are over 18, the account is in your legal name and registered in the country where you reside.
Paypal also may request further documentation from you before you can withdraw those funds.
Your best bet is to wait until the phones are back up and running and then phone customer services so that you can speak to an agent. Then they can help advise on how you can withdraw the funds if and when you are allowed to do so.
Advice is voluntary. Kudos / Solution appreciated.
