I purchased a SquareTrade warranty for an item I purchased on Ebay. I have never received the warranty information email (yes I've checked my spam folder) although my account shows this has been emailed to me. I tried contacting SquareTrade and received no reply. I filed a disupte with PayPal and then also tried to file one with Ebay. Who knew? You cannot do that even though, as I understand it, one is owned by the other. I've been waiting for quite some time for a resolution. Any ideas about how to progress?