PayPal account hacked - Can't turn 2-step authentication off.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hey there, yesterday I received a message, that my PayPal account had turned on my 2-step authentication, and at first, I was like huh? Then I started seeing notifications of purchases using my PayPal account. I quickly changed the password to everything, and luckily they can't access my account. But the problem is, that they turned on the 2-step authentication, so now I can't access my account either. Is there any possible way to get into account without the 2-step authentication, or do I have to possibly just give that account up (meaning basically just let it be)?
I had to make this account just to contact people, so this isn't the actual account lol.
- Labels:
-
Fraud
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi @ScytheGG,
I'm sorry to hear that you're facing these issues. For this situation, I suggest contacting us to provide additional details. To contact our Customer Support, please click on 'Contact' at the bottom of any PayPal website page to view available options. You can also reach out by sending us a private message on Facebook or a direct message on Twitter.
I hope this helps!
Joy
If you have found any post within the Community to be helpful, please leave a Kudos or Accept it as a Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hey, this is me on my main account again. I got it back. I just had to make a call to customer support, then got transferred to a certain department, and in 10 minutes I was back in this account and in control of it.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I'm glad to hear that you have gained access to your account again. Please don't hesitate to reach out to us with any additional questions you may have in the future.
Joy
If you have found any post within the Community to be helpful, please leave a Kudos or Accept it as a Solution.
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- My primary paypal account has been hacked and my email address was removed in Disputes and Limitations Archives
- My account been hacked in Disputes and Limitations Archives
- Cannot access my account in My Account Archives
- My sons Paypal account was hacked, Then closed account. in Disputes and Limitations Archives
- My account was being hacked in My Money Archives