I have been selling digital goods on my account for about 18 months now. The items are for use on my various websites and everything has been running smoothly. Customers are happy, there are of course the occasional refund as with any business and confused customer. However, I am also careful to make sure all complaints are handled and most of the time things are sorted out in less than 48 hours.
Today I wake up to find that my account has essentially be locked. I can not take payment or remove the $3000 sat in my account.
Calling PayPal I was told that I would have to email PayPal in order to find out what is happening and why and I could not be transferred to the department that would be handling the issue.
This is the message I received:
When I click the notification it cycles me back around to the same warning message.
Needless to say, I am rather annoyed.
ı advice you to to start your ombudsman process already. sometimes they reply event though it is a bit late since they permanently limited your account and to define more clear they dicredited you as a regular user. They behave like you never used their services or made them earn money on you (normal, acceptable, there must be fees for services) but what they do basically seem like they force their users to lend money to their company. They can't convince me another thing, since all my transactions were 100% legit. They can't have an excuse.
All in all please start your process with ombudsman. In my life, whatever problem I come across I don't give up. As long as they don't act responsibly. I will expose more what they are doing. To own a company doesn't give you a right to rule unethically.
Basically I received payments for my products, buyers got their products but Paypal is keeping that money for their "security" reasons!?* Who shipped, gave these products to buyers, Paypal or me!? Also I received 47 payments in 3 months and none have any dispute or negative feedback or anything like this so. So what is the security purpose. What they clearly do is detaining my money, nothing explainable ethically.
As long as they don't admit or accept they were wrong about my issue. I will do my issue more public in every platform. They can't use my money for their company by not giving it to me for their unexplainable "security reasons". How they can say this unbelievable theories since all of my products delivered. They didn't think their security when I was still deliveing my orders while they were reviewing my account. How naive I was. I just thought that this was a routine. I could be able to receive and withdraw funds except the last 10-12 payments as they detained them even though there was %100 no problem about my actions.
Here I also share by censored table showing how carefully I have worked about my business. I don't know what is your issue but keep and collect every proof you have. I am going to change the status of my account. Because I am right! No one can detain my well deserved wealth that belongs to me it can be 1$ or 100$, that is, mine!
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