I've been using PayPal for years now, and never had to file a dispute. However, recently a mobile game I invest money in decided to stop working and blocked a lot of its players out from using facebook login, which makes us lose our accounts. Since I wasnt able to receive my in game services due to this, I had to file a dispute for the transactions. After many days of trying and still getting the "we've experienced an error on our side" I decided to message PayPal about it. After sending the message initially, they had their automated response telling me how to file a dispute. I explained that I couldn't file a dispute because it would constantly give me an error, later I received a reply from their employee "Greggie", who was very nice and told me how to file a manual dispute and assured me they will help me with getting my money back. I followed all the instructions and went through and typed all the dates and amounts, transaction and invoice ID etc and sent an email. After waiting about a day, I finally got a response.. and again it is just the same automated response that told me how to file a dispute. I'm pretty upset at this point, so I sent an email back explaining that I already went through this process, and I just need to file a manual dispute since their system isnt working. Then I get an email from their employee "Manoj" completely dismissing my case. He basically said, cant help you. Have a good day. .. if this is how PayPal is supposed to protect us I dont know why I would use PayPal anymore. I'm also wondering if theres a way to find this Manoj employee and make a complaint, this isnt how he should be doing his job. Didnt even try to help, I wonder if he is doing the same thing to others.
