PayPal Item Not as Described case refused due to "Item has been delivered"?

[vr_unlimited]

A few days ago I opened an Item Not as Described case as I received an item that was faulty. As I did not hear back from the seller for 4 days, I decided to escalate the case to PayPal. 2 days later, I received an email from them saying the case has been refused due to the item being shown as delivered? 

I made sure that the dispute reason was not as described, so it has nothing to do with whether the item was delivered or not? Is there any reason for this? What can I do?

Item not as described case refused due to being delivered.

[PayPal_AshleyM]

Hi vr_unlimited,

That's definitely a concern - I understand how frustrating that must be. I would advise appealing the decision by contacting us directly through Facebook, Twitter, or phone. We can look into the case directly to figure out what happened and why it was closed this way. Hopefully the case is resolved soon!

- Ashley M