We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the community forum, visiting our Help Center, or messaging us (message response times will be delayed). Thank you for your patience.
As long as you paid and met the criteria for buyer protection (which you should read up carefully first) then if you won a dispute and the seller refused to refund you then paypal would do so under their buyer protection guarantee.
Advice is voluntary. Kudos / Solution appreciated.