PayPal Dispute Resolution Breeds Fraud Online Sellers

[b_lyon83]

Do not get comfortable online, trusting the PayPal will protect you from fraud. In fact, they encourage it!

My recent dispute involved a fraudulent online seller, who takes your money, then scours the USPS tracking records, then attaches that USPS tracking record to the order (never intending to deliver).

I thought, well... this is pretty open/shut case, right? NOPE! PayPal just closed my dispute in favor of the fraud seller, even though:

The Order Date was May 17th, 2020

Tracking Delivery Date was April 30th! (18 days before the order date)

But, PayPal (in their infinite wisdom), gave me this reply:

Case Resolution: Decided in seller's favour

Adjudication reason: Valid tracking info provided by the seller.

 

Don't take my word on it, just check out the details...

 

 

Case closed

Case ID: PP-D-67694864

 

The outcome of the case was not in your favor.

 

Case details

Dispute Reason

Item not received

Case Status

Closed

Case Resolution

Decided in seller's favour

Adjudication reason

Valid tracking info provided by the seller.

Seller information

Tyler Flores

Transaction amount

$52.49 USD

Refund requested

$52.49 USD

Transaction ID

9H4268316P4849444

Shipping address

Winston Salem, NC,United States

Date reported

May 23, 2020

Your notes

Hi, the seller has provided a tracking number showing delivery. However, the tracking number was printed and shown delivered prior to the order date... I don’t know what is going on, but I am going to need the seller to communicate as to why they show the product as delivered when it is not. To clarify, the purchase date was May 17th, 2020. The product shows delivered on April 29th, 2020. I need resolution here please.

Information provided by the seller

Date

June 2, 2020

Tracking info

• 92748927005099010013077158, USPS
  Your conversation with the seller

  You

  Hi, the seller has provided a tracking number showing delivery. However, the tracking number was printed and shown delivered prior to the order date... I don’t know what is going on, but I am going to need the seller to communicate as to why they show the product as delivered when it is not. To clarify, the purchase date was May 17th, 2020. The product shows delivered on April 30th, 2020. I need resolution here please.

  May 23, 2020 at 1:12:24 PM EDT

[Sbcats]

That's crazy! Hope your complaint gets some action.

[wongsosa]

Ugh... you have given me no faith in my own PayPal dispute with shipping issue.  Have you tried to dispute thru your credit card or bank?