PayPal Denies Claim For Undelivered Merchandise

[galensdad]

According to PayPal, I ordered certain merchandise from an on-line vendor on May 30, 2021.  The merchandise was allegedly delivered to me on June 5, 2021.  There is a Tracking Number associated with alleged delivery.  I DID NOT receive any such shipment.  I looked in my USPS Informed Delivery account for a record of the delivery.  No such transaction to be found there.  I have repeatedly inquired of the alleged vendor, what the shipment consists of.  No response!  I asked PayPal to assist me.  NO!  Such information is secret!  Today, I ordered a couple of items from a legitimate vendor, and paid with PayPal.  I immediately received detailed information from PayPal regarding today's transaction, including a description of the items that I ordered today.  Strange that the bogus transaction of May 30, 2021 contains no such information!

Has anyone out there had a similar problem?  Again, the "vendor" and PayPal refuse to disclose the nature/description of the alleged purchase.

Very curious, and frustrating!

[kernowlass]

@galensdad 

APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.