PayPal Denied Claim

[chammans99]

Made a claim for goods purchased that arrived broken, they agreed refund but I have to send the goods back and the international shipping is more than the goods value. However its illegal for the vendor to ask for the buyer to send the goods back and pay the expenses. PayPal seem to not care so buyers beware you are not really protected using PayPal, credit card would of been fine

[kernowlass]

@chammans99 

Whats illegal in this country may not be in the country you purchased from unfortunately.

So you can't file a small claims court action for a seller in China can you.

Paypal offers you 'some' buyer protection for non receipt of item OR item received but not as described but >>>>>

In the event of a dispute you choose your seller and not Paypal so you need to bear in mind possible return trackable costs before you go ahead and buy from that seller / country.

Paypal state this >>
IMPORTANT: You may be required to return the item to the seller or other party we specify as part of the settlement of your claim. PayPal Buyer Protection does not entitle you to reimbursement for the return shipping costs that you may incur.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/us/smarthelp/article/FAQ3544

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.