PayPal Credit

[ewauld20]

If I use PayPal Credit to purchase something, and I never receive the item, do I have to dispute the transaction with Synchrony Bank or who ?

Thank you

[sharpiemarker · Accepted solution]

@ewauld20 

All you do is:

Locate payment transaction in your PayPal account activity, click it, then click "Report a problem" to file an Item Not Received (INR) dispute.

And if necessary, change your claim reason to a SNAD:

https://www.paypal.com/us/smarthelp/article/can-i-change-my-reason-for-filing-a-dispute-or-claim-faq...