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PayPal Claim Dispute - Claim approved but unable to return item in provided time frame

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PayPal Claim Dispute - Claim approved but unable to return item in provided time frame

PayPal Claim Dispute - Awarded in my favour but unable to return item in provided time frame- what do I do ?

 

A refunded was agreed and paypal have provided a date I have to return the item but as I provided the item in the case I am away on holiday for 6 weeks so wont be back to return the item in question until then. I am unable to reply to the case/claim other than to add tracking information and I will miss the posting date by 2 weeks.

 

Thanks

 

James

1 REPLY
Volunteer Advisor

Re: PayPal Claim Dispute - Claim approved but unable to return item in provided time frame

@fromage123

 

Have you a family member or neighbour with a key that can send it back for you??

 

If not then contact customer services via the resolution OR as per below and see if they will extend the date for you.

 

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.

When you get through don't select any options just hang on till you get transfered to an agent OR press '0' OR just say the word 'Agent' repeatedly.
Freephone from a UK landline or UK mobile number.

OR

have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.