PayPal Charge on Bank Statement but no PayPal transaction

[Steveeyes]

I have spent hours trying to find the answer. What answers I found lead me nowhere. Sorry for the rant but as I write this I'm frustrated with the lack of help you get from PayPal.

I was checking my bank statement online and noticed a $5.99 charge from paypal on 4-3-20. It didn't ring a bell so I went to my PayPal account to check on recent activity but there was no transaction during that time or the amount of $5.99 listed. 

Went to paypal to report it but to report a problem you have to choose a transaction...........guess what...........as I said above there was no transaction listed on paypal but there was a charge on my bank statement. Frustrating!

Below is a screen shot of the charge on my bank statement.  Th[Removed. Phone #s not permitted]is a paypal number.

<removed>

Because of COVID19 there is no phone support. Not sure if this is the right place  to get support but thought I'd give it a shot.  Hope all is safe during these times.

Take Care

p.s. One of the things I found was related to a guest account.  I wanted to mention that in case someone offered that as a possible solution. There was no guest account used.

[sharpiemarker · Accepted solution]

@Steveeyes 

What does the item description for the charge listing say? Is it a specific PayPal charge or its from a merchant (ie. PAYPAL *[MERCHANT NAME] $5.99) Best that you report the unrecognized charge to your bank since it is appearing there and not in PayPal.

Can't be a recurring payment since PayPal sends a email receipt and also shows a listing in your PayPal account.

[Steveeyes]

Hey....thanks for the reply. I tried to include a screen shot but not sure PayPal allows it.  It is a specific paypal charge, not from a merchant. Let me try posting it

POS Withdrawal PAYPAL *INTERNET 7700 EASTPORT <removed> <removed>CA US ************<removed>

Not sure Paypal will delete some of the info above. The last time they removed the phone number in the screen shot. It is a paypal phone number listed in the transaction on my bank statement.  Hopefully paypal doesn't delete or block out my above info

[sublimeinks]

I'm curious if you ever figured out what the charge was from? I have a charge in my bank account from "PayPal: Transfer: PaypalMTCU CO PayPal" for $50 on December 31, and I have no charge in my PayPal account. I already called my bank and they suggested I contact PayPal first. So I'm trying that but thought I may be able to get an answer here. Thanks!