Pay pal Refused refund

[Lauralou4]

Hi, first time here. I purchased a product using pay pal. Supplier claimed to post in 2 days and in uk. After weeks of waiting a product arrived. Thats the best I cam say. It was a product not fit for use or wear. if it had been uk as advertised it would never have made QC. I sent pics and complained they said nothing wrong with product. Clearly there is. Pay pal have just been a useless middle man that have only done what I did to start. Send product back to China for a refund from uk. Financially unviable. Why are pay pal supporting a company that lied about location and send useless product. Purposefully to gain money. On my own investigation it appears company change name every few months. Why do pay pal not reclaim my money? Pay pal dont actually resolve anything. How do I go about this?

[kernowlass]

@Lauralou4 

Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth.
2. No contact telephone number............if you click on contact the most you will get is webmail or an email address.
3. No company address information.
4. Great looking items at bargain prices that turn out to be tat.

In the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country because....

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/uk/webapps/mpp/refunded-returns

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.