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Partial refund

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Partial refund

The sellers i have a dispute with only have me a partial refund when I requested a full one. I returned the item at a cost of £18.15 which I was informed i could claim back.

I did all that PayPal told me to, more than once. They have me going in circles and it's driving me nuts. The link given for the postage refund is coming up as none existent and I can find a way to get the rest of the refund from the seller. 

I have a heart problem and am supposed to avoid stress. This is not helping. Can anyone advise me please?