PP-007-346-197-833

gang2018
Contributor
Contributor

Hello,

I  get the message: we need more information to resolve your problem.I did everything they ask me but my account still does not work

What can I do about it?

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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@gang2018



You need to contact customer services to resolve any limitation or account issues.
Click help / contact bottom left of Paypal pages for options available for your country.


Advice is voluntary.
Kudos / Solution appreciated.
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Mot1995
New Community Member

I have the same problem. I gave out all the information requested and they sent a message confirming my identity but I still have a notification asking me for more information and my account is still limited. I have tried contacting them for 4 days now but I'm still waiting for a specialist to solve my problem

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kernowlass
Esteemed Advisor
Esteemed Advisor

@gang2018

 

Contact customer services is your only option.


Advice is voluntary.
Kudos / Solution appreciated.
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