#PP-006-733-964-029 purchase protection

skafetza
Contributor
Contributor

Hello all,

 

I ordered some items from Gear best seller  and i never received them.It is clear i did not receive them because tracking system,seller and shipping company does not know where the parcel is (https://t.17track.net/en#nums=3334062388).They admit that have no idea where the parcel is i have official communication through email. Seller also tried to partially refund me but i open a dispute to PayPal to fully refund me.As PayPal protection advertise if my order never arrives i will fully get refund but instead of this after many communications and appeal the case Paypal ask me to file a report to ic3.gov or other official agency in my country .Is that the normal procedure or this happened only to me.And if i file a report what happens next?

 

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