PAYPAL SIDES WITH SCAMMERS
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
What a train wreck.
Just so you understand what’s going on...PayPal can hold funds from seller for 21 days because and in order to release the funds sooner, the seller had to “ship” and provide tracking.
Let’s say the seller didn’t have bad intent and will ship the vinyl when it’s released, they can still ship you later. But on the other hand, it makes no sense for this seller to waste money on postage now to fake a shipment unless they included the cost in your total.
Doing this forced you to open a dispute, and since the seller had the tracking number, they used it to win the Item Not Received dispute.
What you do now is contact customer service to change your dispute to Significantly Not as Described claim to get your money back and forget about all this pre-order jive which never really works if you got a ding dong as a seller.
To make a request to change the type of claim you have:
- Go to: https://www.paypal.com/smarthelp/contact-us
- Click Disputes and account limitations
- Click Disputes
- Click Dispute a payment
- Click Message Us or Call Us after the “This information might help” box
Complain that the seller shipped a cord (be very descriptive of what you received) in order to get the funds released to them sooner when they were supposed to ship the preorder record and would like to change your dispute to Significantly Not as Described (which was the appropriate case you should have filed in the first place, not Item Not Received).
Kudos & Solved are greatly appreciated. 🙂
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Claim denied by Paypal resolution in Disputes and Limitations Archives
- How are we supposed to file a dispute if my husband used Guest to purchase in Disputes and Limitations Archives
- What to do when you have no buyer protection. in Disputes and Limitations Archives
- HOW many folks have to be scammed by supported PP? in Disputes and Limitations Archives
- Completely block PayPal from paying a scammer in Disputes and Limitations Archives