PAYPAL REFUNDED A CUSTOMER WHEN I HAVE SENT THE ITEM?

[jonese13]

I recently sold an item on depop and the customer was very rude to me and sending multiple aggressive messages as I sent the item a few days later than expected! I sold a £150 tracksuit for £50 and sent it first class with Royal Mail as I have just moved out and have been busy I didn't see she had put a dispute in against me and made out the item hasn't arrived when it has and I added the tracking number and sent a photo of the recipt she was then still being abusive! now I log in and PayPal has sent her £50! so now she has my item and the refund !!! what can I do about this? I can't find any information or help on this.

[kernowlass]

@jonese13 

Did tracking show the item as delivered to the buyer?

Or did you not send trackable?

Did you provide that tracking number before the dispute closed?

[jonese13]

Yeah I just checked the tracking and it was delivered to her on the 11/4/19 and PayPal sent her £50 back when she has the item 

[jonese13]

I put the tracking number on depop but didn't send them the number as I was in the middle of moving house

[kernowlass]

@jonese13 

The only way paypal can say if an item was received or not is if the seller provides a tracking number.

If you don't provide trackable proof of delivery then you would lose any INR dispute.